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Serving with Safety in Mind
Length
14 Lessons in 6 Units
Course Status
Not Enrolled
Developed by Mayo Clinic specifically for health care professionals, SAFER is a framework and training program that can help equip staff to address inappropriate patient or visitor behavior in the moment. SAFER is a proactive communication approach that pairs nicely with service recovery, diversity and equity efforts, and broad workplace violence efforts within organizations.
Course Contents Preface
Terms and Conditions (not completed)
Safely Serving Others
Introduction (not completed)
Promoting Safety with Service
Service Supports Safety (2 minutes)
(not completed)
The Value of Service Recovery (3 minutes)
(not completed)
SAFER for Misconduct (5 minutes)
(not completed)
Recovering When Things Go Wrong
Do the Right Thing (3 minutes)
(not completed)
When Things Go Wrong (4 minutes)
(not completed)
Assessment: How would you respond? (1 minute)
(not completed)
The Role of Service, Respect, and Safety (3 minutes)
(not completed)
Creating Safer Spaces
Something Practical: Ending an Abusive Phone Call (5 minutes)
(not completed)
Applying SAFER to Challenging Situations (4 minutes)
(not completed)
Developing Safer Habits (4 minutes)
(not completed)
Getting Out of Unsafe Spaces (3 minutes)
(not completed)
Before You Go
One Last Thing (not completed)